Terms & conditions
Version number: 1.0
Effective date: 20th April 2022
1. Who we are
1.1 We are Babel Public Relations Limited trading as “Ruma”. Our company information is at the end of this document.
2. What this is all about
2.1 These are our terms and conditions which apply to our Service (explained below). They’re available in English only. We’ve tried to make them user-friendly but please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please read the entire document carefully and contact us if anything is unclear. Please save a copy as we don’t file a copy specifically for the transaction with you.
3. Some definitions
THIS SECTION EXPLAINS WHAT CERTAIN WORDS MEAN WHEREVER THEY ARE USED WITH A CAPITAL LETTER IN THIS DOCUMENT
• “Content” – all information of whatever kind displayed, stored or sent on or via our Service.
• “Service” – our website, web app and any related services.
• “User” – people or organisations using our Service (whether or not registered with us).
4. Changing these terms and conditions
THIS SECTION EXPLAINS HOW AND WHEN WE CAN CHANGE THESE TERMS AND WHAT YOU CAN DO IF YOU DISAGREE
4.1 We may change these terms and conditions by posting the new version on our website and, if the changes are important, by email. We will give you reasonable notice.
4.2 If you don’t agree to the new terms and the changes are important and not intended to reflect changes to law/regulation, you can email us (to the address below) to end this contract on the day before the new terms take effect. Otherwise, the new terms will apply.
5. Your right to use our Service
THIS SECTION SETS OUT THE EXTENT TO WHICH YOU ARE ALLOWED TO USE OUR SERVICE
5.1 We grant you a limited personal non-transferable right to use our Service on any applicable device owned or controlled by you subject to these terms and conditions.
5.2 Our Service is geared towards businesses. You must not use our Service if you are a consumer, i.e., an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession.
5.3 You acknowledge that our Service is subject to various restrictions as explained on the Service, including a limited number of search results allowed per search term.
6. Behaviour when using our Service
THIS SECTION EXPLAINS THE BEHAVIOUR AND OTHER REQUIREMENTS TO USE OUR SERVICE
6.1 You agree not to do any of the following in connection with our Service:
• break the law or infringe anyone else’s rights;
• use our Service to help you compete with us or to infringe our rights;
• disrupt our Service, e.g., spam, viruses or phishing;
• interfere with or damage our Service or gain unauthorised access to any part of our system, data, passwords or otherwise;
• intercept or modify communications;
• impose an unreasonable load on our Service;
• get around any security features including those designed to stop copying of Content; or
• attempt, encourage or assist any of the above.
6.2 You agree to:
• comply with the guidance/requirements on our Service; and
• cooperate reasonably with us in relation to our Service.
7. Other peoples’ services / advertising / websites
THIS SECTION EXPLAINS THAT WE AREN’T RESPONSIBLE FOR ADVERTISING ETC BY OTHER PEOPLE ON OUR SERVICE
7.1 We may display other peoples’ services, advertising and/or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.
8. Our guidance
THIS SECTION EXPLAINS THAT YOU RELY ON ANY GENERAL GUIDANCE BY US AT YOUR OWN RISK
8.1 If we ourselves provide any general guidance or other similar information on or via our Service, we do not guarantee that it is accurate or up to date or relevant to you and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.
9. If you create an account on our Service
THIS SECTION TELLS YOU ABOUT OBLIGATIONS AND RESTRICTIONS THAT APPLY WHEN YOU SET UP AN ACCOUNT INCLUDING YOUR RESPONSIBILITY FOR OTHERS WHO USE YOUR ACCOUNT
9.1 Unless otherwise specifically stated on our Service, your account is for your personal use only. You must not allow any other person to use your account unless we specifically say otherwise. You agree to take reasonable care to keep your login information confidential and to tell us immediately of any apparent breach of security such as loss or misuse of a password. You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).
10. Paying us
THIS SECTION EXPLAINS ABOUT PAYMENT INCLUDING AUTO-RENEWAL OF SUBSCRIPTIONS AND PRICE CHANGES
10.1 Payment is in advance on subscription. Prices, subscription periods and payment methods are as explained on our Service.
10.2 If we have mis-priced any part of our Service, we are not obliged to supply the Service at that price provided we notify you. If we do notify you, then you can decide if you want to continue with the Service at the correct price.
10.3 Your subscription will continue to be auto-renewed for the subscription period you signed up to unless you end your subscription before the renewal date by following the instructions on our Service. Ending your subscription does not entitle you to a refund. You authorise us and our payment provider to place a hold on, or charge, your payment card for the relevant amounts or otherwise take payment whenever payments are due in accordance with this agreement. It is your responsibility to update your payment card details as necessary.
10.4 We may at any time change our subscription prices. We will give you notice by email at least one month before any price change takes effect. If you do not agree with the new price, you should end your subscription. Otherwise, the next renewal of your subscription after the one month’s notice will be at the new price.
10.5 You must contact us immediately with full details if you dispute any payment.
10.6 You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our Service. We aren’t responsible for what they do or don’t do.
10.7 If any amount due to us is unpaid (including unjustifiable chargeback), without prejudice to any other remedy that may be available to us, we may charge you: (1) a reasonable additional administration fee; (2) the amount of any third party charges imposed on us; and/or (3) interest (both before and after judgment) on the amount unpaid at the rate for the time being that would be applicable if the debt were a qualifying debt under the Late Payment of Commercial Debts (Interest) Act 1998.
10.8 We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.
11. Credits
THIS SECTION EXPLAINS HOW OUR CREDIT SYSTEM WORKS INCLUDING WHEN CREDITS CAN BE DELETED
11.1 To use our Service, you need credits. If you subscribe, we allocate you a fixed number of credits per subscription period. You can top up by buying extra credits. Credits can be redeemed (i.e., used) as explained on our Service. If you obtain credits, you must check that they have been correctly credited to your account and tell us immediately if not.
11.2 Very important: Credits (including top-up credits) expire and will be deleted if they have not been redeemed within the current subscription period.
11.3 Credits can only be redeemed within our Service. We may at any time change the way in which credits can be acquired or redeemed as well as the cost of credits.
11.4 Credits do not have any inherent value and they are not your own private property. Unless we say otherwise or the law requires us to, we do not provide any cash or refunds for credits. Credits are for your personal use only. You must not sell or transfer them or make them available to anyone else or attempt to do so or encourage anyone else to do any of these things.
11.5 We may restrict access to or delete credits if the credits were awarded in error; or if a payment for credits is charged back or otherwise cancelled or reversed.
12. Support
THIS SECTION EXPLAINS IF WE OFFER SUPPORT AND, IF SO, ANY RESTRICTIONS THAT APPLY
12.1 The Service includes support only if we specifically say so within the Service and, if so, by the specified contact methods. Any support service is only intended to address configuration and proper use of, or any errors or interruptions arising from, our Service.
12.2 Unless we say otherwise, support is only available between 9am and 5pm (excluding non-business days in England) and we do not guarantee any particular response times or outcomes. Any response times given are English business hours/days unless we say otherwise.
12.3 In any event, we aren’t obliged to supply support if you owe us any money or have otherwise broken this contract.
13. Ending or suspending this contract
THIS SECTION EXPLAINS WHEN AND HOW YOU OR WE CAN END (OR SUSPEND) THE CONTRACT AND, IF SO, WHAT HAPPENS.
13.1 You are entitled to end this contract at any time with effect from the end of your current subscription period by cancelling your subscription.
13.2 We are entitled to end this contract suspend part or all of our Service or impose restrictions on our Service if:
• you break this contract;
• any fees payable by you are unpaid or unjustifiably charged back;
• acting reasonably, we think that it is necessary to protect you, us or others;
• we are required to do so by applicable law or regulation or to comply with an order, instruction or request from a competent authority; or
• you or anyone on your behalf acts inappropriately towards us or our staff.
13.3 We are entitled at any time to end this contract without giving reasons. If so, we will refund in full any fees paid by you for the then-current subscription period including for any top-up credits. ends.
13.4 We are entitled at any time to end this contract if we terminate our Service as a whole if in our reasonable opinion it is necessary to do so for security, technical or operational reasons.
13.5 If this contract ends:
• Your right to use our Service and all licences are terminated.
• You agree to destroy any downloaded Content.
• Existing rights and liabilities are unaffected.
• All clauses in this contract which are stated or intended to continue after termination will continue to apply.
14. If our Service doesn’t work properly
THIS SECTION EXPLAINS THAT WE DON’T PROMISE THAT OUR SERVICE WILL BE ERROR-FREE
14.1 We do not warrant that the Service will be uninterrupted or error-free or that any Content generated, stored, transmitted or used via or in connection with the Service will be complete, accurate, secure, up to date, received or delivered correctly or at all.
14.2 We are entitled without notice and without liability to suspend the Service for repair, maintenance, improvement or other technical reason.
14.3 You acknowledge that technology is not always secure and you accept the risks inherent in use of the Internet or other technology for the purpose of the Service.
15. Restrictions on our legal responsibility – very important
THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, EG IF YOU BREAK THE CONTRACT
15.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.
15.2 If you are or were a subscriber, our liability of any kind (including our own negligence) for any act or omission or series of connected acts or omissions is limited to the total fees paid or payable by you to us in connection with our Service in the 12 months before the first act or omission complained of.
15.3 In no event (including our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
15.4 We shall have no liability of any kind for any losses or damage to the extent that they result from your breach of this agreement.
15.5 You will indemnify us against all claims and liabilities arising out of or in connection with your use of the Service and/or breach of this agreement (except insofar as we are at fault).
15.6 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
15.7 This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.
16. Intellectual property rights (IP)
THIS SECTION EXPLAINS THAT YOU AND WE REMAIN OWNERS OF COPYRIGHT AND OTHER IP RIGHTS IN OUR RESPECTIVE CONTENT AND HOW WE ALLOW EACH OTHER TO USE THE CONTENT
16.1 We and/or our suppliers and/or the relevant publishers own the IP in all Content used on or in connection with our Service. You may view such material on your device for your personal internal business use only. You must not otherwise use such material including copying, publishing (on the Internet or otherwise), selling or adapting it or taking extracts from it unless we specifically say so in writing (except to the extent specifically allowed by this agreement). You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.
16.2 Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any Content on our Service without our specific prior written consent.
17. Your personal information
THIS SECTION DIRECTS YOU TO OUR PRIVACY POLICY
17.1 You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.
18. Things we can’t control
THIS SECTION EXPLAINS THAT WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”
18.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.
19. Transferring this contract to someone else
THIS SECTION EXPLAINS HOW WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE
19.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.
20. English law and courts
THIS SECTION EXPLAINS WHICH COUNTRY’S LAW APPLIES AND WHERE YOU/WE HAVE TO GO TO COURT IF THERE IS A DISPUTE
20.1 This contract is governed by the law, and subject to the exclusive jurisdiction of the courts, of England and Wales.
21. General
THIS SECTION CONTAINS SOME FINAL GENERAL INFORMATION ABOUT HOW THIS CONTRACT WORKS
21.1 We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.
22. Complaints
22.1 If you have any complaints, please contact us via the contact details shown below.
23. Information about us
23.1 Company name: Babel Public Relations Limited
23.2 Trading name: “Babel”
23.3 Country of incorporation: England and Wales
23.4 Registered number: 14001120
23.5 Registered office: Bolsover House, 5-6 Clipstone Street, London W1W 6BB, UK
23.6 Contact address: Bolsover House, 5-6 Clipstone Street, London W1W 6BB, UK
23.7 Contact email address: enquiries@babelpr.com
